AirPods Support
Let's get them working
Pick the problem, choose your model, then follow one simple step at a time before arranging a warranty return.
Which model are you using?
Choose the issue and model first. The troubleshooting steps will appear after both are selected.
Step 1 of 5
Great, no return needed
If the AirPods are now charging or connecting, you can carry on using them as normal.
Still not working?
Add these details, then press Contact support. It opens an email draft with your troubleshooting summary included.