Free UK Delivery on All Orders

We offer free UK shipping on every replacement AirPod order with same-day dispatch and fully tracked delivery.

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Dispatch Times

Orders placed before 2pm (Monday–Friday) are dispatched the same working day from our UK warehouse.

Orders placed after 2pm or on weekends dispatch the following working day.

All parcels are sent via Royal Mail Tracked 24 or Tracked 48. You can follow your delivery in real-time from dispatch to your door.

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Delivery Times

• Royal Mail Tracked 24 - 1-2 working days delivery after dispatch
• Royal Mail Tracked 48 – 2-3 working days delivery after dispatch

Most customers receive their replacement AirPod within 1–3 working days of ordering.

You will receive a tracking email with full tracking details as soon as your order ships.

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UK Delivery Coverage

We deliver to all UK addresses including:

• England, Scotland, Wales, Northern Ireland
• Scottish Highlands & Islands
• Isle of Man, Isle of Wight, Channel Islands

Remote areas may experience slightly longer delivery times (3-4 working days).

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Important: Check Your Delivery Address

Please double-check your delivery address at checkout before placing your order.

We dispatch orders exactly as the address is entered. If an incorrect or incomplete address is provided, Royal Mail may still attempt delivery and mark the parcel as delivered to that address.

We cannot offer refunds or replacements for parcels delivered to an incorrect address provided by the customer.

If you spot an error in your address, contact us immediately and we'll do our best to correct it before dispatch.

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If Your Order is Returned to Us

If Royal Mail returns your parcel due to an incorrect or incomplete address, we can resend it once you provide the correct details.

A re-delivery fee will apply to cover the additional postage cost (typically £3-5).

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Ordered the Wrong Item?

If you've ordered the wrong replacement AirPod or case, we can help you exchange it within 30 days.

Return postage costs are the customer's responsibility for incorrect orders, and a re-delivery postage fee will apply for the replacement item (typically £3-5).

Avoid ordering mistakes: Use our Product Finder tool before ordering to ensure you select the correct model, side, and version.

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Need Help with Your Delivery?

If you have questions about your delivery or tracking, our UK support team is here to help.

Contact us and we'll respond quickly during business hours (Monday to Friday, 9am - 5pm).

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European Union Deliveries

Orders to EU countries are dispatched from the United Kingdom.

We currently do not collect EU import VAT at checkout under the Import One Stop Shop (IOSS) scheme. Your order may therefore be subject to local import VAT and carrier or postal clearance fees when it arrives in your country.

Any import VAT or local clearance charges collected by the carrier or customs authority are separate from the amount paid to The Sound Cafe and are the responsibility of the recipient.

If an order is refused or not collected because import charges have not been paid, any refund will be processed once the item has been safely returned to us. Any costs charged to us for the return may be deducted from the refund where permitted by law.

Please contact us before ordering if you have any questions about international delivery.

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EU Returns

You may request a return within 14 days of receiving your order.

For change-of-mind, compatibility or incorrectly ordered items, the customer is responsible for the cost of returning the item to our UK returns address. We strongly recommend using a tracked postal service.

Please contact us or submit a return request before sending anything back so that we can provide the correct international return instructions.

Items should be returned in the same condition in which they were received, with all supplied accessories and packaging where applicable.

If your item is faulty, damaged in transit, or we have sent the wrong item, please contact us before returning it. We will provide an appropriate return solution at no cost to you.

Import VAT or clearance fees paid directly by you to a carrier or customs authority were not collected by The Sound Cafe and cannot normally be refunded by us. You may need to contact the relevant carrier or customs authority regarding any available repayment procedure.