Question 1

Are your AirPods genuine Apple products?

Accepted Answer

Yes. All of our replacement AirPods and charging cases are 100% genuine Apple components sourced directly from certified suppliers. We're a UK-based specialist in authentic Apple AirPod replacement parts, and we do not sell replicas, knockoffs, or third-party alternatives. Every genuine replacement AirPod we sell carries authentic Apple model numbers and will pair seamlessly with your existing set. When you buy replacement AirPods from The Sound Cafe, you're getting the same quality parts you'd receive from Apple – just at a fraction of the cost. All items come with our 3-month warranty covering faults and pairing issues.

Question 2

Can you buy a single AirPod?

Accepted Answer

Absolutely. If you've lost an AirPod, you don't need to buy a full new set. You can buy a single replacement AirPod here in the UK – whether that's your left earbud, right earbud, or charging case. We specialise in single AirPod replacement across the UK, so you only pay for what you need. This is particularly useful if you've lost your left AirPod or lost your right AirPod – replacing one earbud costs a fraction of buying a complete pair. We stock individual replacement AirPods for all generations including AirPods 2nd Gen, 3rd Gen, 4th Gen, AirPods Pro, and AirPods Pro 2nd Gen. Use our product finder if you're unsure which generation you need.

Question 3

Do you offer a warranty on replacement AirPods?

Accepted Answer

Yes. Every AirPod replacement UK order comes with our comprehensive 3-month warranty included free. This covers manufacturing faults, pairing issues, and premature battery problems. For extended protection, upgrade to our 1-Year Extended Warranty for just £7.99 at checkout. This protects your replacement AirPod against faults, battery degradation, and connectivity issues for 12 months – the same coverage as Apple's warranty, but at much lower cost.

Question 4

How do I know which AirPods I have?

Accepted Answer

The easiest way to identify your AirPod generation is by checking the model number printed on your AirPod or inside the charging case lid. Each generation has unique model numbers: AirPods 2nd Gen (A2031, A2032), AirPods 3rd Gen (A2564, A2565), AirPods 4 (A3050, A3053, A3055, A3056), AirPods Pro 1st Gen (A2083, A2084), and AirPods Pro 2nd Gen (A2698, A2699, A3047, A3048, A3049). Can't find the model number? Use our interactive product finder tool – answer a few quick questions and we'll identify your exact generation. Still unsure? Contact our UK team with a photo and we'll help you find the right replacement AirPod for your model within hours.

Question 5

Will a replacement AirPod pair with my old one?

Accepted Answer

Yes – your replacement AirPod will pair seamlessly with your existing set, as long as you order the correct generation and version (Lightning vs USB-C for newer models). All genuine Apple replacement AirPods are designed to work interchangeably within the same generation. This means if you've lost one AirPod, a single replacement AirPod will connect to your original earbud and case without any issues. We include detailed pairing instructions with every order, and the process typically takes less than 30 seconds. For step-by-step guidance, visit our AirPod pairing setup guide. If you experience any pairing difficulties, our UK support team is here to help – and pairing issues are covered under our 3-month warranty.

Question 6

Do you offer new and refurbished items?

Accepted Answer

Yes. We stock both brand new replacement AirPods and professionally refurbished AirPods throughout our UK store. Our refurbished items offer exceptional value – typically 30-50% cheaper than new while delivering identical performance. What are refurbished AirPods? Every refurbished AirPod undergoes rigorous testing, deep cleaning, and battery health verification. We only sell refurbished units with 80%+ battery health remaining. All refurbished replacement AirPods come with the same 3-month warranty as new products. Browse our refurbished AirPods UK collection or new replacement AirPods range to compare prices.

Question 7

Can I replace a lost AirPod?

Accepted Answer

Yes – if you've lost an AirPod, you can replace a single lost AirPod without buying an entire new set. We specialise in lost AirPod replacement across the UK, offering individual left earbuds, right earbuds, and charging cases for all AirPod generations. Replacing a lost AirPod is straightforward: identify your generation using the model number (or use our product finder tool), order the specific side you've lost, and pair it with your remaining earbud when it arrives. Full pairing instructions are included. Whether you've lost your left AirPod, lost your right AirPod, or lost your charging case, we stock genuine Apple replacement parts with same-day UK dispatch and 3-month warranty.

Question 8

What happens if I buy the wrong AirPod?

Accepted Answer

No problem at all. If you order the wrong AirPod replacement, you can return it within 30 days for a full refund or exchange, provided it remains unused and in original condition. To process a return, contact our UK support team or visit our online returns portal. We'll provide return instructions immediately. For wrong items due to our error, we cover return postage. For customer errors, standard Royal Mail return rates apply (£3-5). Prevent ordering mistakes: Use our product finder tool before buying to ensure you select the correct generation, side (left/right), and version. This prevents 95% of incorrect orders.

Frequently Asked Questions